First Call's Recovery Support Navigation

First Call's Recovery Support Navigation program streamlines access to treatment and helps sustain recovery from substance use disorder (SUD) for uninsured and underserved individuals, many of whom have co-occurring mental health disorders and trauma. The program supports individuals in areas of Jackson County with high levels of violent crime and/or are part of the community's re-entry population.

Using the patient navigation model and evidence-based treatment models, First Call's goals are to (1) ensure access to counseling and recovery support to sustain or increase clients' motivation to change, (2) ensure consistent substance use assessment, and (3) remove barriers to care (e.g., childcare, transportation, employment) through care coordination. The program mitigates risk factors unique to each target population.

The time of release from incarceration or probation is fragile. Drug overdose and mortality are incredibly high for recently incarcerated individuals. During the first two weeks upon release, this population is 13 times more likely to die from an overdose than the general population.

The Recovery Navigation Program focuses on protective factors such as enhancing self-efficacy which supports motivation to change. 

First Call recognizes that substance use disorder impacts the whole person. Utilizing Maslow's Hierarchy of Needs, we recognize that most of our clients have unmet needs and are often unable to fill these needs without initial support. Our Recovery Navigators understand that to help someone achieve recovery, we must focus on the whole person. By working closely with the client to address their physiological, safety and human connectivity needs our clients are finally able to begin focusing on their recovery.

With access to treatment and care coordination, individuals seeking support will increase or sustain their self-sufficiency leading to a decrease in substance use.


Click on the window icon (upper right corner) of the map below to expand. List of all program locations is included with expanded view of map. Locations are also listed on this page below the map.

816-800-8052 •

2023 COMBAT Funding:

2023 Service Projection:
125 People

Areas Of Focus

First Call Alcohol/Drug Prevention & Recovery, 9091 State Line Rd #2nd, Kansas City, MO 64114

Kansas City Municipal Drug Court, 511 E 11th St, Kansas City, MO 64106

Heartland Center for Behavioral Change - KC Outpatient, 1514 Campbell St, Kansas City, MO 64108

Journey To New Life, 3741 Forest Ave, Kansas City, MO 64109

Benilde Hall, 3220 E 23rd St, Kansas City, MO 64127

Welcome House Inc, 1414 E 27th St, Kansas City, MO 64108

New Beginnings Sanctuary, 9203 Marsh Ave, Kansas City, MO 64138

Missouri Corrections Division of Probation and Parole, 1330 Brush Creek Blvd, Kansas City, MO 64110

Missouri Corrections Division of Probation and Parole, 1730 Prospect Ave, Kansas City, MO 64127